Terms of Service

Last updated: July 25, 2026

These Terms of Service (“Terms”) govern your access to and use of the Day One UAE website, online store, products, content, features, tools, and related services (collectively, the “Services”).

The Services are operated by:

Legal company name: Day One International Trading FZE LLC
Trading name: Day One UAE
Registered address: BC-891865 26th Floor, Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street, Ajman, United Arab Emirates
Email: support@dayoneuae.com

Throughout these Terms, “Day One UAE,” “Company,” “we,” “us,” and “our” refer to Day One International Trading FZE LLC. “You,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, places an order, purchases a product, or otherwise uses the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell products to you. Shopify is our platform provider and is not the seller of products purchased from Day One UAE.

Please read these Terms carefully before accessing or using the Services. By visiting the website, creating an account, submitting an order, or purchasing a product, you agree to be bound by these Terms and the policies incorporated into them.

If you do not agree to these Terms, you must not use the Services or place an order.

1. Eligibility to Use the Services

By using the Services, you represent that:

• You have reached the legal age required to enter into a binding agreement in your jurisdiction;

• You have the legal capacity and authority to accept these Terms;

• The information you provide is accurate, current, and complete;

• You will use the Services only for lawful purposes; and

• Your use of the Services does not violate any applicable law or regulation.

If you have not reached the legal age required to enter a binding agreement, you may use the Services only with the involvement and permission of a parent or legal guardian.

If you use the Services on behalf of a company or another legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Additional Policies

The following policies form part of these Terms and should be read together with them:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Cookie Policy, where applicable;

• Subscription Policy, where applicable; and

• Any product-specific terms, notices, instructions, or warranty conditions displayed on the website.

If there is a conflict between these Terms and a product-specific policy, the more specific policy will apply to the relevant product or transaction, subject to applicable law.

If there is a conflict concerning the collection or processing of personal information, the Privacy Policy will apply to that matter.

3. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business operations;

• Changes to our products or Services;

• New Shopify features or applications;

• Security requirements;

• Changes to applicable laws or regulations; or

• Other legitimate operational reasons.

The revised Terms will be published on the website with an updated “Last updated” date.

Changes will generally apply from the date they are published. Material changes will not be applied retroactively to completed purchases where doing so would unlawfully reduce a customer’s existing rights.

Your continued use of the Services after revised Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

4. Customer Accounts

Certain features may require you to create a customer account.

You agree to:

• Provide accurate and complete account information;

• Keep your information updated;

• Maintain the confidentiality of your login credentials;

• Use a secure and unique password;

• Prevent unauthorized access to your account; and

• Notify us immediately if you suspect unauthorized access or misuse.

You are responsible for activity conducted through your account unless the activity resulted from circumstances for which you are not legally responsible.

You must not:

• Create an account using false information;

• Impersonate another person;

• Use another person’s account without authorization;

• Share your account for fraudulent or unlawful purposes; or

• Attempt to interfere with account security.

We may suspend or restrict an account where we reasonably suspect fraud, security risks, unlawful activity, misuse, or violation of these Terms.

5. Product Information

We make reasonable efforts to display accurate product information, including:

• Product descriptions;

• Images;

• Colours;

• Sizes;

• Materials;

• Features;

• Specifications;

• Availability;

• Prices; and

• Usage or care instructions.

However, the appearance of products may vary depending on:

• Screen settings;

• Device displays;

• Lighting conditions;

• Photography;

• Manufacturing variations;

• Product batches; and

• Packaging updates.

We do not guarantee that colours or other visual details displayed on your device will appear exactly the same as the physical product.

Minor variations that do not materially affect the product’s function, quality, or essential characteristics will not necessarily constitute a defect.

Product images may include props, accessories, or decorative items that are not included unless expressly stated in the product description.

You are responsible for reviewing the full product description, measurements, compatibility information, warnings, and care instructions before purchasing.

6. Product Availability

All products are subject to availability.

Adding a product to your cart, wishlist, or checkout does not reserve that product.

We may:

• Limit product quantities;

• Discontinue a product;

• Change product availability;

• Restrict sales by location;

• Refuse unusually large quantities;

• Limit purchases to personal use; or

• Cancel an order where stock is unavailable.

If a product becomes unavailable after payment, we will contact you and provide an appropriate remedy, which may include:

• A replacement product with your agreement;

• Store credit with your agreement; or

• A refund through the original or another available refund method.

7. Personal Use and Resale

Unless we expressly authorize otherwise in writing, products purchased through the Services are intended for personal, household, or end-user use.

You must not purchase products for unauthorized commercial resale, redistribution, export, or fraudulent activity.

We may limit or cancel orders that reasonably appear to involve:

• Unauthorized resale;

• Automated purchasing;

• Fraudulent activity;

• Commercial redistribution;

• Circumvention of quantity limits; or

• Misuse of promotional offers.

This restriction does not apply to approved wholesale or business arrangements entered into directly with Day One International Trading FZE LLC.

8. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Where the website is configured for the United Arab Emirates, prices may be displayed in UAE dirhams (“AED”).

Unless otherwise stated:

• Product prices are those displayed when the order is submitted;

• Delivery charges are calculated separately;

• Applicable taxes may be included or added as displayed at checkout;

• Customs duties and import charges may apply to international orders; and

• Promotional prices apply only during the stated promotional period.

Prices, discounts, and availability may change without notice. A price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error or applicable law permits correction.

9. Pricing and Listing Errors

Despite reasonable efforts, the website may occasionally contain:

• Pricing errors;

• Typographical errors;

• Incorrect descriptions;

• Incorrect availability information;

• Incorrect promotional details; or

• Other inaccuracies.

We may correct errors and update information at any time.

If an obvious error affects an order you have placed, we may contact you to:

• Confirm whether you wish to proceed at the correct price;

• Offer an appropriate substitute;

• Correct the order with your agreement; or

• Cancel the affected product or order and issue a refund.

We will not intentionally rely on an obvious error to mislead a customer or avoid obligations imposed by applicable consumer law.

10. Placing an Order

By submitting an order, you make an offer to purchase the selected products subject to these Terms.

Before submitting an order, you are responsible for confirming:

• The selected products;

• Sizes, colours, quantities, and models;

• Delivery address;

• Billing information;

• Telephone number;

• Email address;

• Payment method;

• Delivery charges; and

• Total order amount.

You must provide accurate and complete information. We are not responsible for delays or failed deliveries resulting from inaccurate information supplied by the customer.

After an order is submitted, you may receive an automated confirmation. This confirms that we received the order but does not necessarily mean that the order has been finally accepted.

An order is accepted when we:

• Confirm acceptance;

• Confirm dispatch;

• Begin fulfilment in circumstances where acceptance is clear; or

• Otherwise communicate that the order has been approved.

11. Right to Accept, Reject, or Cancel Orders

We reserve the right to refuse, restrict, or cancel an order where reasonably necessary, including where:

• The product is unavailable;

• Payment cannot be authorized;

• Customer information cannot be verified;

• The delivery address is incomplete or outside our service area;

• There is an obvious pricing or product-listing error;

• The order violates quantity restrictions;

• Fraud or unauthorized activity is suspected;

• The order appears to involve unauthorized resale;

• The customer has repeatedly refused valid cash-on-delivery orders;

• The product cannot legally be sold or delivered to the requested location;

• The order violates these Terms; or

• Cancellation is required by law, a payment provider, or a competent authority.

If we cancel a paid order, we will refund the eligible amount using the original payment method or another available and appropriate method.

12. Payment

We accept the payment methods displayed during checkout.

Available methods may include:

• Credit or debit cards;

• Digital payment services;

• Cash on delivery;

• Bank transfer;

• Store credit; or

• Other methods enabled on the website.

Payment methods may vary depending on:

• Customer location;

• Delivery location;

• Order value;

• Product type;

• Fraud-screening results; and

• Payment-provider availability.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;

• The information provided is accurate;

• Sufficient funds or credit are available; and

• The payment does not involve fraud or unlawful activity.

Payments may be processed by Shopify or third-party payment providers. We do not generally receive or store complete payment-card details.

Your payment provider may apply its own terms, fees, currency-conversion rates, or processing requirements.

13. Payment Authorization and Fraud Screening

Orders may be subject to payment authorization, identity verification, and fraud screening.

We may request reasonable additional information to confirm:

• The customer’s identity;

• Authorization to use the payment method;

• The validity of the delivery address;

• The legitimacy of the transaction; or

• Protection against fraud or chargebacks.

We may delay, restrict, or cancel an order if required information is not provided or if there are reasonable concerns regarding fraud, unauthorized payment, or security.

We will never ask for:

• Your online banking password;

• Your card PIN;

• A one-time password after the transaction is completed;

• Full card security credentials by email; or

• Login details for your financial account.

14. Cash-on-Delivery Orders

Where cash on delivery is available, you agree to:

• Provide a valid delivery address;

• Provide an active telephone number;

• Remain available to receive the order;

• Pay the full amount due upon delivery; and

• Cooperate reasonably with the courier.

Cash-on-delivery availability may depend on:

• Delivery location;

• Order value;

• Customer history;

• Product type; and

• Courier availability.

We may contact you to confirm a cash-on-delivery order before dispatch.

Repeated refusal, failure to receive confirmed orders, or misuse of cash on delivery may result in:

• Cancellation of the order;

• Recovery or deduction of reasonable delivery costs where legally permitted;

• Restrictions on future cash-on-delivery purchases; or

• A requirement to use prepaid payment methods.

15. Taxes, Duties, and International Charges

Applicable taxes will be displayed or applied as required by law.

For international orders, the customer may be responsible for:

• Customs duties;

• Import taxes;

• Brokerage fees;

• Customs-clearance charges;

• Local handling fees; and

• Other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or delivery fee.

We do not control customs authorities and cannot guarantee the amount or timing of customs charges.

Customers are responsible for checking whether a product can lawfully be imported, possessed, or used in the destination country.

16. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may be affected by circumstances such as:

• Courier delays;

• Weather;

• Customs processing;

• Public holidays;

• Incorrect customer information;

• Failed delivery attempts;

• Product availability;

• Security checks;

• Government restrictions;

• Force majeure events; or

• Events outside our reasonable control.

You must provide a complete and accurate delivery address.

Where possible, you should inspect the package at delivery and notify us promptly if:

• The package appears damaged;

• The seal appears broken;

• The delivered quantity is incorrect;

• A product is missing; or

• The wrong product was delivered.

Risk of loss or damage will transfer as provided by applicable law and the delivery arrangements for the order.

17. Delivery Attempts and Undeliverable Orders

If an order cannot be delivered because the customer:

• Provided an incorrect or incomplete address;

• Provided an inactive telephone number;

• Failed to respond to the courier;

• Was unavailable during repeated delivery attempts;

• Refused the order without an approved reason; or

• Failed to provide required delivery information,

the order may be returned to us.

Where permitted by law, the customer may be responsible for reasonable costs arising from the failed delivery, including:

• Initial delivery costs;

• Return-to-sender charges;

• Cash-on-delivery fees;

• Redelivery charges; and

• Courier handling costs.

Redelivery may require advance payment of the applicable charges.

18. Order Cancellations

You may request cancellation by contacting support@dayoneuae.com before the order is dispatched.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed after an order has entered:

• Processing;

• Preparation;

• Packaging;

• Fulfilment; or

• Delivery.

If an order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.

Customized, personalized, or made-to-order products may not be cancelled after production or preparation has started.

19. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Unless a greater mandatory consumer right applies:

• An eligible return must be requested within 7 calendar days after delivery;

• The product must be unused, unworn, unwashed, untampered with, and undamaged;

• Original packaging, tags, seals, accessories, and components must be included;

• Proof of purchase or a valid order number must be provided;

• The return must be authorized before the product is sent; and

• The returned product is subject to inspection.

For ordinary or change-of-mind returns:

• The customer is responsible for arranging and paying return shipping;

• Return shipping costs are non-refundable;

• Original delivery charges are generally non-refundable; and

• The customer remains responsible for the product until it is received by us.

If Day One UAE arranges the return courier, the applicable return shipping charge may be paid by the customer or deducted from the approved refund.

Where we confirm that the wrong product was supplied, the product was damaged before or during delivery, or the product had a qualifying defect at delivery, we may provide a replacement, repair, refund, prepaid return, collection, or another remedy required by applicable law.

20. Refund Processing

After a returned product has been received, inspected, and approved, we will generally process the refund within 7 to 10 business days.

The processing period begins after the return has been inspected and approved, not when the return request is first submitted.

Refunds will be issued:

• To the original payment method where reasonably possible; or

• Through another refund method available to and approved by Day One UAE.

For cash-on-delivery orders or where the original method cannot receive a refund, we may use:

• Bank transfer;

• An approved digital payment method;

• Store credit with the customer’s agreement; or

• Another available method.

Banks and payment providers may require additional time to credit the refund after we process it.

21. Promotions, Discounts, and Coupon Codes

Promotional offers may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Only one promotional code may be used per order;

• Codes must be entered before checkout is completed;

• Offers cannot be applied retroactively;

• Offers may have expiry dates;

• Offers may be limited to selected products, customers, or locations;

• Minimum order values may apply; and

• Discounts may exclude delivery charges, taxes, and duties.

We may cancel or refuse a promotion where there is:

• Fraud;

• Misuse;

• Automated redemption;

• Duplication;

• A technical error;

• A pricing error; or

• A violation of promotional conditions.

If part of a promotional bundle is returned, the refund may be recalculated based on the products retained.

A complimentary product associated with a promotion may need to be returned. If it is not returned, its stated or regular value may be deducted from the refund where permitted by law.

22. Gift Cards and Store Credit

Where gift cards or store credit are offered:

• They may be used only on the Day One UAE store;

• They cannot normally be exchanged for cash unless required by law;

• They must not be resold or transferred for fraudulent purposes;

• They may be subject to expiry rules displayed when issued;

• They cannot be replaced if lost or used without authorization unless required by law; and

• Refunds for purchases made using store credit may be returned as store credit.

Specific gift-card or store-credit terms displayed at the time of issue will also apply.

23. Product Use and Safety

You are responsible for using products:

• For their intended purpose;

• In accordance with instructions and warnings;

• In a safe and reasonable manner;

• Within any recommended limitations; and

• In compliance with applicable laws.

You must review all instructions, warnings, ingredients, compatibility information, age recommendations, and care requirements before use.

Stop using a product and contact us where you reasonably believe it is defective or unsafe.

Damage resulting from misuse, unauthorized modification, incorrect installation, improper storage, negligence, or failure to follow instructions may not qualify as a product defect.

Nothing in this section limits mandatory rights relating to unsafe or defective products.

24. Product Warranties

Certain products may be covered by:

• A manufacturer’s warranty;

• A supplier’s warranty;

• A separate written Day One UAE warranty; or

• Mandatory legal warranty rights.

Any applicable warranty period and conditions will be displayed on the product page, packaging, warranty card, invoice, or accompanying documentation.

A warranty may not cover damage caused by:

• Misuse;

• Accidental damage;

• Unauthorized repairs;

• Normal wear and tear;

• Improper maintenance;

• Incorrect installation;

• Improper storage;

• Exposure to unsuitable conditions; or

• Failure to follow product instructions.

These exclusions do not apply where they would unlawfully restrict a mandatory consumer right.

25. Reviews, Comments, and Customer Content

The Services may allow you to submit:

• Product reviews;

• Ratings;

• Comments;

• Photographs;

• Videos;

• Testimonials;

• Questions; or

• Other content.

You retain ownership of content you submit. However, by submitting content, you grant Day One UAE a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, translate, and use the content for:

• Operating the Services;

• Displaying customer reviews;

• Promoting products;

• Marketing the store; and

• Improving customer experience.

This licence lasts for as long as reasonably necessary for those purposes, subject to applicable law and any valid deletion request.

You represent that your content:

• Is truthful and based on genuine experience;

• Does not infringe intellectual-property rights;

• Does not violate privacy rights;

• Is not defamatory;

• Does not contain unlawful or misleading statements;

• Does not contain malicious code;

• Does not contain confidential information; and

• Does not impersonate another person.

We may moderate, reject, or remove content that violates these Terms or applicable law.

We are not required to publish every review, but we will not intentionally manipulate reviews in a misleading manner.

26. Intellectual Property

The Services and their content may include:

• Trade names;

• Logos;

• Product photographs;

• Graphics;

• Website designs;

• Text;

• Videos;

• Software;

• Product descriptions;

• Icons;

• Layouts; and

• Other materials.

These materials are owned by, licensed to, or lawfully used by Day One International Trading FZE LLC and are protected by applicable intellectual-property laws.

You may access and use the Services for personal and lawful shopping purposes.

Without prior written permission, you must not:

• Copy or republish website content;

• Reproduce product photographs;

• Use our name or logo;

• Modify or create derivative works;

• Scrape or extract website data;

• Use content for commercial resale;

• Remove copyright or trademark notices;

• Reverse engineer website components; or

• Suggest a false association with Day One UAE.

No licence or ownership right is transferred to you except the limited right to use the Services under these Terms.

27. Intellectual-Property Complaints

If you believe that content on the website infringes your copyright, trademark, or other intellectual-property right, contact:

support@dayoneuae.com

Your notice should include:

• Your name and contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing content;

• The location of the content on our website;

• A statement explaining your ownership or authority;

• Supporting documentation; and

• A statement that the information provided is accurate.

We may remove or restrict content while reviewing a credible complaint.

28. Acceptable Use

You must use the Services only for lawful purposes.

You must not:

• Violate any applicable law;

• Commit or facilitate fraud;

• Submit false information;

• Impersonate another person;

• Infringe intellectual-property rights;

• Harass, threaten, abuse, or discriminate against others;

• Upload viruses, malware, or harmful code;

• Attempt unauthorized access;

• Interfere with website security;

• Scrape or harvest customer information;

• Send unsolicited messages;

• Manipulate prices, promotions, reviews, or checkout processes;

• Use automated purchasing tools without authorization;

• Circumvent purchase or geographic restrictions;

• Conduct chargeback abuse;

• Make false damage or refund claims;

• Return a substituted or counterfeit product;

• Use the Services for unauthorized resale; or

• Assist another person in doing any prohibited act.

We may restrict or terminate access where we reasonably believe a violation has occurred.

29. Third-Party Services and Links

The Services may contain links to or integrations with third-party services, including:

• Shopify;

• Payment providers;

• Delivery companies;

• Social-media platforms;

• Review services;

• Analytics providers;

• Marketing services; and

• Other applications.

Third-party services are governed by their own terms and privacy policies.

We do not control and are not responsible for the availability, security, accuracy, or conduct of unaffiliated third-party services.

The inclusion of a link or integration does not necessarily constitute an endorsement.

You should review the applicable third-party terms before using an external service.

30. Shopify’s Role

Our store is hosted on Shopify.

Shopify provides the ecommerce technology used to operate the Services, but purchases are made from Day One International Trading FZE LLC.

To the extent applicable:

• Day One International Trading FZE LLC is responsible for its products;

• Day One International Trading FZE LLC manages customer service, delivery, returns, and refunds;

• Shopify may process personal information as described in our Privacy Policy and Shopify’s own privacy notices; and

• Shopify may provide payment, fraud-detection, hosting, analytics, and related services.

Nothing in these Terms makes Shopify the seller of products purchased directly from Day One UAE.

31. Privacy and Data Protection

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by:

• Day One International Trading FZE LLC;

• Shopify;

• Payment providers;

• Delivery and fulfilment partners;

• Customer-support providers;

• Analytics providers;

• Marketing providers; and

• Other service providers necessary to operate the store.

Where consent is required for marketing, cookies, or similar processing, we will request it as required by applicable law.

Privacy questions and requests may be submitted to:

support@dayoneuae.com

32. Service Availability

We aim to keep the Services available and functioning properly, but uninterrupted availability cannot be guaranteed.

The Services may be temporarily unavailable because of:

• Maintenance;

• Updates;

• Technical failures;

• Hosting interruptions;

• Cybersecurity incidents;

• Internet outages;

• Third-party service failures;

• Government actions; or

• Events outside our reasonable control.

We may modify, suspend, or discontinue features where reasonably necessary. Where a change materially affects an accepted order, we will provide an appropriate remedy as required by law.

33. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and general online Services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted;

• Every technical error will be corrected immediately;

• The website will be compatible with every device;

• Third-party services will always remain available; or

• General website content will be suitable for every individual purpose.

This disclaimer does not exclude or limit:

• Mandatory product-quality obligations;

• Product-safety obligations;

• Statutory warranties;

• Rights relating to defective or incorrectly supplied products;

• Liability for fraud;

• Liability for intentional misconduct; or

• Any right or obligation that cannot legally be excluded.

34. Limitation of Liability

To the maximum extent permitted by applicable law, Day One International Trading FZE LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from:

• Misuse of the Services;

• Unauthorized account access caused by the customer’s failure to secure credentials;

• Reliance on unaffiliated third-party websites;

• Customer-provided incorrect information;

• Customer misuse of products;

• Unapproved product modifications; or

• Events outside our reasonable control.

Where liability may lawfully be limited, our total aggregate liability arising from a specific order will not exceed the amount paid for the product or order giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited, including where applicable:

• Fraud;

• Intentional misconduct;

• Gross negligence;

• Death or personal injury caused by legally actionable conduct;

• Defective or unsafe products;

• Breach of mandatory consumer rights; or

• Breach of obligations imposed by applicable law.

Nothing in these Terms is intended to exempt us from an obligation imposed by UAE consumer-protection law.

35. Customer Responsibility and Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses reasonably arising from your:

• Unlawful use of the Services;

• Fraudulent conduct;

• Infringement of another person’s rights;

• Deliberate misuse of a product;

• Submission of unlawful content;

• Unauthorized resale activity; or

• Material violation of these Terms.

This section does not require a consumer to compensate us for losses caused by Day One UAE, a defective product, or circumstances for which the consumer is not legally responsible.

36. Suspension and Termination

We may suspend or terminate access to the Services where we reasonably believe that you:

• Violated these Terms;

• Engaged in fraud;

• Misused payment or refund systems;

• Threatened website security;

• Infringed another person’s rights;

• Used abusive or unlawful conduct;

• Repeatedly refused valid orders; or

• Created material risk for customers, the Company, or service providers.

Termination will not affect:

• Completed payment obligations;

• Existing customer rights;

• Approved refunds;

• Legal claims arising before termination; or

• Provisions intended to survive termination.

37. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flood;

• War or civil disturbance;

• Terrorism;

• Epidemics or public-health emergencies;

• Labour disputes;

• Government restrictions;

• Customs delays;

• Transportation interruptions;

• Internet or telecommunications failures;

• Power outages;

• Cyberattacks;

• Supplier failure;

• Courier disruption; or

• Platform outages.

Where such an event affects an accepted order, we will make reasonable efforts to:

• Inform the customer;

• Minimize the delay;

• Provide an updated estimate;

• Offer an alternative where available; or

• Issue an appropriate refund where fulfilment becomes impossible.

38. Governing Law

These Terms and transactions made through the Services are governed by the applicable federal laws of the United Arab Emirates and the applicable laws and regulations in force in the Emirate of Ajman, without unlawfully limiting any mandatory consumer protection applicable in the customer’s jurisdiction.

39. Dispute Resolution

If a dispute arises, you should first contact us at:

support@dayoneuae.com

Please include:

• Your full name;

• Order number;

• Description of the issue;

• Relevant evidence; and

• The resolution requested.

We will make reasonable efforts to review and resolve the dispute promptly.

If the dispute cannot be resolved informally, it may be submitted to the competent courts or authorities in the Emirate of Ajman, United Arab Emirates, subject to:

• Applicable jurisdiction rules;

• Mandatory consumer rights;

• The authority of competent regulatory bodies; and

• Any legal right to submit a consumer complaint elsewhere.

Nothing in these Terms prevents a customer from contacting a competent consumer-protection or regulatory authority.

40. Electronic Communications

By using the Services, you agree that we may communicate electronically regarding:

• Orders;

• Payments;

• Deliveries;

• Returns;

• Refunds;

• Account security;

• Customer support;

• Policy updates; and

• Other service-related matters.

Electronic communications may be sent by:

• Email;

• SMS;

• Website notifications;

• Account notifications; or

• Other contact methods you provide.

You are responsible for keeping your contact information current.

Marketing communications will be sent subject to applicable consent requirements and may be unsubscribed from using the instructions provided.

41. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with:

• A merger;

• Acquisition;

• Corporate reorganization;

• Transfer of business assets;

• Financing; or

• Sale of all or part of the business.

Any transfer will remain subject to applicable consumer and data-protection laws.

42. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable:

• That provision will be interpreted or limited to the minimum extent necessary;

• The remaining provisions will continue in effect; and

• Mandatory legal requirements will apply in place of any invalid provision.

43. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we waive the right to enforce it later.

A waiver will be effective only if it is clearly made in writing by an authorized representative of Day One International Trading FZE LLC.

44. Entire Agreement

These Terms, together with the policies incorporated into them, constitute the entire agreement between you and Day One International Trading FZE LLC concerning the use of the Services and purchases made through the website.

They replace prior website terms or communications concerning the same subject, except for:

• An accepted order;

• A written warranty;

• A specific promotional condition;

• A separate written business agreement; or

• A mandatory legal requirement.

45. Language and Translations

These Terms may be made available in more than one language.

Translations are provided for accessibility and customer convenience. If there is a conflict between language versions, the version required to control under applicable UAE law will apply.

Nothing in this section limits information or language requirements imposed by UAE consumer-protection or ecommerce laws.

46. Contact Information

Questions about these Terms, orders, products, payments, or customer rights may be sent to:

Legal company name: Day One International Trading FZE LLC
Trading name: Day One UAE
Email: support@dayoneuae.com
Registered address: BC-891865 26th Floor, Amber Gem Tower, Ajman.
Website: Day One UAE online store