Privacy Policy

We may collect information you provide directly to us, including your name, email address, phone number, delivery address, billing details, order history, account credentials, and any message you send through our forms or support channels.

We may also collect technical and usage information such as device data, browser type, IP address, pages viewed, referring links, cookies, and similar analytics information used to operate, secure, and improve the store.

We use personal data to process and fulfill orders, provide delivery updates, manage accounts, respond to questions, prevent fraud, maintain website security, comply with legal requirements, and improve the quality and performance of our services.

Where permitted by applicable law, we may also use contact information to send service messages, order confirmations, security alerts, and limited marketing communications relating to our products, promotions, or store updates.

When required, we rely on your consent for certain processing activities, especially for optional promotional communications and certain non-essential cookies or tracking technologies.

We may also process personal data where it is necessary to perform a contract with you, fulfill an order, protect our legitimate business interests, or comply with UAE legal and regulatory obligations.

We may share personal data only where reasonably necessary with payment processors, logistics and delivery providers, website hosting and infrastructure vendors, analytics providers, customer service tools, and professional advisers such as legal, accounting, or compliance consultants.

We may also disclose information if required by law, regulatory request, court order, fraud investigation, consumer protection process, or another lawful governmental or enforcement request in the UAE or another competent jurisdiction.

DayOneUAE does not sell personal data. We do not use consumer data for unrelated marketing in a way that would violate applicable UAE consumer protection or privacy requirements.

If you receive marketing from us, you may opt out at any time by following the unsubscribe option in the communication or by contacting us directly.

Some of our service providers may process or store data outside the UAE. Where that happens, we aim to use providers and arrangements that support appropriate confidentiality, security, and lawful transfer requirements.

By using our services, you understand that limited cross-border processing may occur where needed to host the platform, deliver services, process payments, or maintain technical systems.

We use reasonable technical, organizational, and administrative measures to help protect personal data against unauthorized access, misuse, alteration, or disclosure. No online system can be guaranteed to be completely secure, but we aim to follow responsible security practices.

We retain personal data only for as long as reasonably necessary for order fulfillment, tax and accounting records, dispute handling, fraud prevention, service improvement, or legal and regulatory compliance.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of processing in certain cases, or withdrawal of consent for activities based on consent.

To make a privacy request, please contact DayOneUAE through the contact details published on the website. We may request reasonable verification before acting on a request.

Our store is not intended for children to make purchases without the involvement of a parent or legal guardian. If we learn that personal data has been provided improperly, we may remove or restrict that information where appropriate.

We may update this Privacy Policy from time to time to reflect changes in our store operations, technologies, legal obligations, or regulatory guidance. The latest version published on this page will apply from its stated effective date.