Terms of Service

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or accessibility of the service. You must not misuse the website, attempt unauthorized access, submit false information, or use the store for fraudulent activity.

You are responsible for ensuring that the information you provide to DayOneUAE is accurate, complete, and current, especially when placing orders, creating an account, or arranging delivery.

Placing an order through DayOneUAE is an offer to purchase the selected products. Order confirmation, payment authorization, or website display does not always mean the order has been finally accepted. We may reject, cancel, or limit orders where necessary for stock, pricing, fraud, compliance, or operational reasons.

If an order cannot be accepted after payment has been initiated, we will aim to reverse or refund the affected amount according to the payment method used and applicable law.

We aim to keep pricing, product descriptions, product images, and stock status accurate. However, typographical errors, technical errors, supplier changes, or stock mismatches may occur from time to time.

DayOneUAE reserves the right to correct errors, update information, modify listings, discontinue items, or revise offers without prior notice, subject to any legal rights you may have as a consumer.

Payments must be made through the payment methods made available on the website. You confirm that you are authorized to use the chosen payment method and that the payment information you provide is lawful and accurate.

Where required, DayOneUAE may issue electronic invoices, order summaries, or transaction confirmations for purchases made through the platform.

Delivery times shown on the website are estimates unless specifically stated otherwise. Delivery may depend on location, courier performance, force majeure events, public holidays, customs or regulatory delays, stock transfers, or payment verification.

Customers should inspect delivered items promptly and notify DayOneUAE within a reasonable period if a product arrives damaged, incorrect, incomplete, or materially different from the order.

Returns, exchanges, refunds, and cancellation outcomes may depend on product type, condition, hygiene restrictions, misuse, customization, and whether the item is defective or non-defective. Where UAE consumer rights require repair, replacement, refund, or another remedy, DayOneUAE aims to honor those obligations.

Refund timing may vary depending on the payment method, bank, issuer, or payment gateway. DayOneUAE may request reasonable evidence such as photos, order numbers, or return inspection results before completing a non-instant refund or claim review.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account. Please notify us promptly if you suspect unauthorized use or a security incident.

We may suspend or restrict accounts associated with fraud, abuse, repeated payment failures, misuse of promotions, or other conduct that threatens the store or other customers.

By using DayOneUAE, creating an account, placing an order, or contacting us, you agree that we may send you electronic communications relating to your use of the store. These may include order confirmations, payment receipts, delivery updates, account notices, customer support responses, legal notices, security alerts, and service-related announcements.

Where permitted and where applicable consent has been obtained, we may also send promotional emails about products, offers, and store updates. You may opt out of marketing emails at any time using the unsubscribe option in the email or by contacting DayOneUAE directly. Unsubscribing from marketing emails does not stop essential transactional or legal communications connected to your orders, account, or the operation of the store.

The content on this website, including text, product presentation, graphics, logos, branding, interface elements, and original materials, belongs to DayOneUAE or its licensors unless otherwise stated. You may not copy, reproduce, republish, scrape, or commercially exploit website content without authorization.

To the extent permitted by law, DayOneUAE is not liable for indirect, incidental, special, or consequential losses arising from use of the website, delayed delivery, stock limitations, technical interruptions, or third-party platform failures.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable law, including mandatory consumer protections that may apply in the UAE.

These Terms are intended to operate in a UAE commercial context and shall be interpreted with reference to applicable UAE laws, subject to any mandatory rights available to consumers in the relevant jurisdiction.